Lumen Solutions for Microsoft Teams

A global, managed UC&C solution to cover your collaboration needs through a single provider







A fast, reliable experience

Lumen operates a global voice network to deliver SIP and ISDN signaled services with no additional network layers, hops or dependency on legacy network elements.

Our TDM and SIP trunking, enterprise voice, collaboration and hosted UC services extend across North America, EMEA, APAC and LATAM regions.

Voice and Collaboration

Lumen leads the North American SIP trunking market with the largest install base, and carrying approximately 21 billion enterprise voice minutes on average per month.

Enterprise minutes that traverse the Lumen global voice network, based on a 3-month average from Oct 2020 – Dec 2020

Edge Cloud and IT Agility

The Lumen Platform combines Edge Cloud and IT agility capabilities for high-performance, low-latency data and application experiences, moving data and applications closer to their users.

Adaptive Networking

Our adaptive network delivers the core data services that businesses need with a set of hybrid networking solutions that are built on our worldwide fiber network.

Connected Security

The entire Lumen Platform is reinforced with intelligent and automated threat detection and response, built in to safeguard data and applications.

One provider,
all the solutions you need

In this environment, applications have become a critical element of everyday business and life - the interface between our next-gen technologies and how we get value from them. Applications are the means for businesses to provide differentiated experiences, and they increasingly require distributed hosting environments, and minimal latency for real-time engagement. Lumen Solutions for Microsoft Teams can provide the full platform to help integrate in the following ways

  • Enable calling integrations to the Microsoft cloud or customer’s voice with other cloud calling platforms in addition to Microsoft
  • Analytics through Unify Square PowerSuiteTM Advanced reporting & analytics plus telephone number management
  • Direct Routing is a fully managed service to design, deliver, manage and provide ongoing support for all elements of Teams configuration within a customer Microsoft 365 Tenant
  • Integrate Teams with the call center solution Anywhere365
  • Integration into the full Lumen Platform

The full Lumen Platform encompasses four complementary solution portfolios, to deliver the fastest, most secure platform for next-generation applications and data – and exceptional digital experiences.


Gather requirements for voice users in target state and align roles and responsibilities and planning for implementation effort.


Configure, execute and status tasks and requirements.


Align stakeholder’s post-implementation expectations of managing a new cloud collaboration platform.


Manage and run target state and off-load change management of voice services with an add-on service.

expert support

Lumen’s 24/7 support team provides peace of mind through:

  • Phone System tenant management
  • A named project manager for service deployment
  • A portal for break-fix ticket entry that provides intuitive assistance for your desktop support team
  • Platform monitoring
  • Lifecycle account support

Data Centers

Lumen has six data centers that host the high-availability Session Border Controllers (SBCs) forming our global Direct Routing solution.

Lumen SIP

Keep your workforce, partners and customers connected with voice services delivered on our reliable global network and SIP platform.


Build your own solution by using your own SIP trunk and calling plan, for maximum flexibility and ROI.

Enhanced control at optimized cost

Direct Routing enables you to use Public Switched Telephone Network (PSTN) connectivity for Microsoft Teams or Hybrid environments, giving you the flexibility to connect to most cloud environments.

It’s a fully managed service to design, deliver, manage, and provide ongoing support for all elements of Teams configuration within your Microsoft 365 Tenant.

While our advanced monitoring tools provide a broad insight into the performance of Teams and voice services to continually optimize experiences.

Why Lumen

With extensive network assets and years of experience, we take care of the complexity of configuring and maintaining telephony and support, for a fully managed, customized experience.


We make it easy to adapt and scale your network as your needs evolve.


We align our service delivery model to your business objectives, with enhanced support before and after you buy – so you can realize the maximum value of your investment.


We offer an easy, fast path to ‘work from anywhere’, minimizing disruption and downtime risks, and enabling you to make and automate data-driven business decisions.


Intelligent reporting

Achieve 360° root cause visibility of your UC and collaboration environment, transforming the troubleshooting experience and enabling comprehensive operational excellence. This AI-powered solution includes usage and adoption, call reporting, system troubleshooting, problem management and service reviews.

User experience

Analyze the communications experience of the end user, from the desk act-layer back to the cloud, for final-mile user satisfaction and ongoing system effectiveness – with help desk and executive and room experience tracking.

Administration and automation

Simple and streamlined workflows allow IT to work better, smarter and faster to administer your UC and collaboration platforms. Take control of your multi-vendor environment with a single pane of glass to boost management to the next level, including phone number management, device management and flexible policy enforcement.

Security analytics

Discover collaboration security blind spots with comprehensive reporting and get to actionable insights fast, covering guest access, team analytics, user reporting, and risk assessment.


Enable consistent collaboration security and governance by empowering IT with the tools to easily create, deploy and monitor policies. These advanced governance capabilities – include guest policies, team policies, adaptive scopes, compliance, lifecycle management, smart policy management and impact analysis.


Don’t just troubleshoot performance issues. Stay one step ahead of system and user problems by following PowerSuite’s actionable insights, allowing for smart and quick remediation over PSTN availability, room monitoring and problem management.







Actionable insights to drive decision making

Unify Square’s PowerSuiteTM software amplifies the Lumen experience with advanced administration tools. PowerSuite offers a unified set of dashboards to surface actionable insights and help to monitor, analyze, and manage a myriad of different collaboration and communications platforms.

Analytics allow customers to maximize their investment in SIP & UC&C services and provide ‘out-of-the-box’ dashboards so customer support teams can address end-user escalations for Microsoft Teams.