Q: I received a spam call from a phone number. Why wasn’t it blocked or marked as spam?
A: Currently, Lumen does not rely upon algorithm-based analytics to either block or label calls. Learn more about our Spam Protection Solutions.
Q: What should I do if my phone number has been mistakenly categorized as spam and was blocked?
Q: My business makes legitimate calls but they have been mistakenly categorized as spam and were blocked. What should I do?
Q: Are there any resources available about what Lumen is doing?
A: Here are our Robocalling Initiative FAQs
Q: What is the best way to contact you regarding an issue I am having with call blocking?
A: Please submit the form below.