Reliable, direct internet access for enterprise business with single-port speeds up to 100 Gbps.
Overview
Lumen® Dedicated Internet Access (DIA) provides your enterprise business with fast, reliable internet.
- Secure internet connectivity across the global Lumen Network via the Lumen Security Operations Center (SOC)
- Single-port speeds up to 3 Gbps available now on Marketplace or up to 100 Gbps utilizing custom configuration through your Lumen Sales Representative
- 6,300+ interconnects with localized private peering in addition to traditional peering to reach more locations worldwide with fewer hops1
By: Lumen Technologies
Management Software: Control Center
Delivery Methods: Service installation by an authorized Lumen Technician
See how Lumen® Dedicated Internet Access works (1:14)
- Internet backbone with over 450 Tbps of total global IP ingress and egress capacity
- ~400,000 global route miles of fiber and ~160,000 on-net fiber locations with extensive off-net access across North America, Europe, Latin America and Asia Pacific
- Supports IPv4, IPv4/IPv6 dual stack
- Building extension available to extend service from network demarcation point to the desired location within your building (i.e. floor, suite, etc.). Not available at all locations
- Routing options: Static routing or Border Gateway Protocol (BGP)
- 10 Mbps to 3 Gbps in Lumen Marketplace; 1 Mbps to 100 Gbps utilizing custom configuration through your Lumen Sales Representative
Lumen® Control Center gives you access to critical site and circuit-specific performance metrics for bandwidth utilization, latency, packet delivery and jitter. Performance backed by service level agreements (SLAs) and threshold alert email support. You can also view invoices, check the status of an order and more.
Pricing and Features
Monthly rates are Flat Rate, based on a 36-month term and may vary by service locations, which are limited. Taxes and fees—and additional charges, if applicable—are excluded.
Available for commercial businesses only.
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Varies based on design |
| Availability | United States | United States | United States | Global |
| Access types | Ethernet Switched | Ethernet Switched | Ethernet Switched | Ethernet Switched, Wavelength, or Cross Connects |
| Symmetrical speed options | 10 Mbps – 100 Mbps | 100 Mbps – 1 Gbps | 1 Gbps – 3 Gbps | 1 Mbps – 100 Gbps |
| IPv4 or dual stack IPv4/IPv6 | ||||
| 99.99% service availability (SLA) | ||||
| 24/7 network monitoring and mitigation | ||||
| Online service management | ||||
| Circuit performance and bandwidth utilization visibility | ||||
| Resource Public Key Infrastructure (RPKI) | ||||
| Flexible billing |
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| Building extension available from network demarcation point to office location for an additional cost. Not available in all locations. | ||||
| Managed Network Services (managed router) for an additional cost | Up to 10 Gbps | |||
*Offer available for a limited time to qualifying new or existing business customers purchasing eligible new service in the U.S. with minimum $1,000 monthly recurring service charge. Offer limited to network elements (local access, port and logical service) and fixed, non-burstable connections only. Maximum of one service credit per 12-month contract term, minimum 24-month term required. Customer will receive one monthly service credit in the amount of the monthly recurring service charge within 30 days of each of the 1st, 13th and 25th months of billing depending on term. Offer does not include CPE, activation, installation, taxes and fees. Customer must remain in good standing and offer terminates if customer changes their account in any manner. If customer terminates or downgrades service early, customer will pay early termination fees as set forth in customer’s agreement plus an amount equal to any service credits received under this offer. Service and offer may not be available everywhere. Lumen may change, cancel or substitute offers and services, or vary them by service area at its sole discretion without notice. Credit approval and deposit may be required. Offer may not be combined with other offers. Additional restrictions, terms and conditions apply.
**Listed DIA rate available in limited locations. All pricing is a flat monthly rate, varies by service location, and is available to qualifying business customers purchasing new service in an eligible, continental U.S.-based on-net fiber location. Requires a 36-month term commitment. Listed monthly rates include port, access, and logical service for non-burstable DIA and excludes equipment charges, installation charges, construction charges, building extensions, and taxes and fees, which are additional charges. Early termination fees will apply as set forth in customer’s service agreement. Customer must remain in good standing and monthly rate may terminate if customer changes account in any manner including, but not limited to, their service location. Services not available everywhere. Lumen may change, cancel, or substitute offers and services, or vary them by service area at its sole discretion without notice. Credit approval and deposit may be required. Offer may not be combined with other offers. Additional restrictions, terms and conditions apply. Listed bandwidth varies due to conditions outside of network control, including customer location, equipment, access through a wireless connection, and are not guaranteed.
Support and Service Options
Lumen offers multiple ways for you to get support for DIA services. Our Customer Care team is available and ready to assist 24/7.
- Visit our Readiness Site to prepare for service installation.
- 24/7 support: online, chat, email/ticket, or phone
- 24/7 health monitoring and incident resolution of the Lumen DIA platform systems (e.g., physical servers, virtualization management systems, network architecture and storage systems)
FAQs
DIA service can be ordered using the Lumen DIA Solutions Marketplace or by contacting our Lumen sales team. We will invoice your order. No credit card is required.
As an award-winning security provider, the Lumen platform features integrated security across the network, from the core to the edge. We’re defenders of a clean internet, utilizing Black Lotus Labs to proactively disrupt ~150 C2s per month through takedowns and notifications. We also offer a full suite of Lumen® Managed Security solutions with integrated platform applications and managed firewalls that embed high-fidelity intelligence, automatic threat detection and proactive response directly into our platform services—so you can identify and mitigate cyberattacks before they do harm.
Start by selecting your term, port bandwidth size and whether you need Flat Rate or Commit Plus Burst. Then, just choose your peak data rate and receive an itemized quote.
You may supply your own router, or Lumen can provide Managed Router service for an additional monthly recurring charge. Simply select the Managed Router option in Marketplace, and a pre-defined router based on your port type will be included with the order. You can also opt to have us manage the service installation from the demarc point to your office suite by selecting the Building Extension add-on option.
After you submit your order, you will receive an order number for reference. We’ll contact you to confirm the date of your building extension service and send email updates as your order progresses. You’ll receive a connection notification via email and in the Lumen Control Center customer portal when installation is complete. View your invoices anytime in the Lumen Control Center.
Visit the Lumen readiness page for details on DIA activation, including how to prepare for and activate service and how to get help during activation, as well documentation on how to access your customer portal and other important service information.
Chat and call options are available to provide any help or answers to questions you may have about your order, and you can also check your order progress via the Lumen Control Center.
Your account management and support teams are available to guide you through the process. You may call 844-434-0323 for further assistance.
Your estimated delivery date will be calculated when you configure your internet service. If you require assistance, please contact us via chat or 844-434-0323.
Yes, you can instantly configure and price the requirements for validated service locations before you submit an order. Some locations require further evaluations before a final price is returned.
Visit the Lumen readiness page for details on DIA activation, including how to prepare for and activate service and how to get help during activation, as well documentation on how to access your customer portal and other important service information.
No. While DIA is available at some residential addresses, it is intended for commercial customers only.
1The Center for Applied Internet Data Analysis (CAIDA), AS Rank, December 2022.
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MARKETPLACE
Not all products and services are available in all regions and countries; please contact a representative near you for details.
