LUMEN® SOLUTIONS FOR CONTACT CENTER – TALKDESK

Unlock the potential of a great customer experience

Empower a dynamic digital experience by leveraging a contact center solution with advanced AI capabilities and scalable technology.

Enhance your customer lifecycle journey

Lumen Solutions for Contact Center – Talkdesk provides your business the tools you need to intelligently unlock the promise and potential of a great customer experience. Leverage our expertise as a technology partner to migrate to a solution that meets your business needs.

VIEW DATA SHEET

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Learn more about Lumen Solutions for Contact Center – Talkdesk (2:04)

Why Lumen?

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Enhanced voice quality

Control Center as a Service (CCaaS) hinges on the quality of a voice connection, for both live interactions and call recordings. We prioritize voice quality to provide thorough customer journey analysis.

Enhanced voice quality

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Streamlined processes with an experienced partner

Work with a single vendor with 30+ years of contact center success that brings contact center solutions together across network, infrastructure, applications, hosting and services.

Streamlined processes with an experienced partner

Work with a single vendor with 30+ years of contact center success that brings contact center solutions together across network, infrastructure, applications, hosting and services.

Features and Specs

Lumen® Solutions for Contact Center – Talkdesk

Custom Pricing

Lumen® Solutions for Contact Center – Talkdesk

Custom Pricing


Self-service experience	Native AI capabilities embedded into the platform Supported integrations with third-party AI solutions Effective context-driven IVR call flows that escalate customers to a live agent when needed Virtual agent conversational flow design using a drag and drop tool
Omnichannel engagement	One unified interface to manage interactions Fast and frictionless AI-based customer experience through voice, chat, email, SMS, web, social and more Transfer conversations across digital channels with a single interaction Centralized reporting across all channels
Customer journey analytics	Customized real-time dashboards and reporting Searchable transcripts, sentiment analysis and automated interaction scoring Interactive data visualizations to help identify opportunities and develop personalized coaching for agents Real-time content recommendations and shortcuts based on customer needs